About Me

I'm a Business Analyst focused on digital transformation, data-driven process improvement, and technical delivery, turning requirements and stakeholder alignment into solutions that drive real operational change.

I work with Agile methodologies, collaborating with multidisciplinary teams across the full project lifecycle, from discovery and documentation to testing and rollout.

I'm driven by continuous learning and the belief that well-designed processes create measurable value for people and organizations.

12+
Years of experience
Business Analysis
Requirements GatheringProcess MappingUser StoriesFunctional SpecificationsAcceptance CriteriaGap AnalysisUATStakeholder ManagementAs-Is/To-BeUse CasesBusiness Process ImprovementChange Management
Platforms & Tools
ServiceNowITSM PlatformsJiraConfluenceBizagiDraw.ioFigmaPower BISQLExcel
Methodology & Frameworks
AgileScrumITILCOBITBPMNUMLWaterfallKanbanLean
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Certifications

Agile Project Management certification
Agile Project Management Foundation
APMG International
2026
ServiceNow CAD certification
ServiceNow Application Developer (CAD)
ServiceNow
2025
Data Analytics certification
Data Analytics Foundation
Data / Analytics
2024
Azure Fundamentals certification
AZ-900 Azure Fundamentals
Microsoft
2023
ServiceNow CSA certification
ServiceNow System Administrator (CSA)
ServiceNow
2023
ITIL certification
ITIL
Axelos
2019
Lean IT certification
Lean IT
Lean IT
2018
Scrum certification
Scrum / SMAC
Agile
2018
COBIT certification
COBIT
ISACA
2017