With over 10 years of experience leading digital transformation initiatives, optimizing ITSM processes, and delivering scalable, user-centric solutions across global and enterprise environments.
I specialize in bridging business and technology — translating complex business needs into actionable, functional, and data-driven solutions. My expertise spans ServiceNow administration, business process modeling (BPMN/UML), and Agile delivery frameworks (Scrum, Kanban).
Proficient in managing cross-functional teams, defining product roadmaps, and driving improvements through KPIs and data tools like Power BI and SQL. I thrive in dynamic environments where continuous improvement, collaboration, and innovation are key to success.
💡 Passionate about simplifying complexity through structured analysis, user-centered design, and collaborative leadership.
🔍 Keywords: Product Ownership, Business Analysis, ServiceNow, Agile (Scrum/Kanban), ITSM, CMDB, Digital Transformation, Data Analytics, Functional Requirements, User Stories, BPMN, Power BI, KPIs, ITIL, IT Governance..
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