Business Rules
- © Viviane Santos
Description: This project demonstrates how to implement CRUD (Create, Read, Update, Delete) operations using Business Rules in ServiceNow, specifically for the Incident table. The goal was to create automated workflows within ServiceNow that allow you to create, update, and delete incident records in response to specific triggers.
The project includes several Business Rules that perform various tasks based on certain conditions, helping to automate and streamline incident management in ServiceNow.
🚀 What This Project Does:
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- Creates new incident records automatically when specific conditions are met using Business Rules.
- Updates existing incident records, modifying fields like state or priority based on triggers.
- Deletes incident records when certain criteria are fulfilled (e.g., state is "Closed").
- Uses GlideRecord to query and manipulate data in the Incident table.
- Applies gs.info() to log actions for better visibility and debugging.
- Executes logic in real-time as data is inserted, updated, or deleted.
- Demonstrates Create, Update, and Delete logic through separate Business Rules.
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🧠 ServiceNow Business Rules – Automates tasks related to incident creation, updates, and deletions.
📄 ServiceNow GlideRecord – Used for querying and manipulating data in the Incident table.
💻 JavaScript – Core scripting language for writing Business Rules.
🧰 Visual Studio Code – Integrated Development Environment (IDE) for script development.
🌐 ServiceNow Platform – Where the Business Rules are implemented and tested.
📂 Directory Structure (Example)